Marcus Hale

I found four material misrepresentations and wrote the counter-brief myself.

I spent most of my twenties working inside large technology organisations, first at a managed services firm in Manchester where I learned that most infrastructure problems are actually contract problems, and then at a mid-sized SaaS company in Edinburgh where I watched a well-intentioned platform migration consume eighteen months and a significant portion of the engineering team's goodwill. I left that second job in the autumn of 2018 with a notebook full of observations and no particular plan, which is, I think, the only honest way to start something like this.

Marcus Hale began his career at a managed services firm in Manchester, where he spent five years working on infrastructure contracts before moving to an Edinburgh-based SaaS company as a senior technical programme manager. He left in late 2018 and founded TechVault PulseWave in 2019. His consulting work focuses on technology audits, vendor selection, and the kind of written analysis that helps non-technical decision-makers understand what they are actually being asked to approve. He reads widely in the history of technology and organisational behaviour, keeps a paper notebook for every active client, and is currently working through a long project on the economics of software lock-in. He lives and works remotely.